Returns & Exchanges

At Springfield Leather Co, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of receipt provided they are in original, unused condition.

1

Initiate Your Request

Contact our customer service team via email or phone with your order number to obtain a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tools, hardware, or leather hides are protected to prevent damage during transit.

3

Ship Back to Us

Affix the provided shipping label or address the package to our returns department, making sure the RMA number is clearly marked on the outside of the box.

4

Receive Refund or Exchange

Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing